Worst customer care service

<p>I am not usually the type of person to go on these social platforms and voice my concerns. I'm not usually the person who would complain much or act on poor service delivery. However this time I felt the need to. Like all major network service providers, Telkom has branded itself as the network provider that is for the 'people'. They make big promises and more often than not, they fail so terribly at delivering even the bare minimum that people expect.</p> <p>I've been with Telkom for about 4 years now, I’ve had my data plans and cellphone contracts with them but this one was the last straw when it comes to their vast record for poor customer care. I app**** for a Samsung galaxy s7 edge contract on their website about two weeks back on a Saturday. An agent got in touch with me the following Tuesday to take me through the terms and conditions. She then explained that the processes for me to get my device will take about 5 working days. Telkom gladly helped themselves to my money by debiting my account with the first month's instalment before the device arrived to me. I called them every day about 10 times a day tying to speak to someone who can assist. The one thing that quickly became apparent to me is how no one ever seems to answer the phone, and if they do they still not much help. However I still persevered and called daily to try and get some information regarding the whereabouts of my order.</p> <p>Finally after spending tireless hours on hold for more than two hours all together, I decided to do myself a favour and stop wasting my time. To add more context as to why this affected me so bad is that, Samsung was running a promotion that if you have purchased the s7 or the s7 edge between 6 June to 6 July you would be able to claim your free gear vr headset with Samsung. Having realised that not only has Telkom costed me my time and money spent waiting on their less than helpful call centre, they sent me an sms today letting me know that the phone will be with me in a week and a half, just in time to see me miss the gear vr promotion. Now if I want the **** thing I have to pay over R2K for it.</p> <p>I had no other way of letting them know of how their poor service and lack of support and helpful call centres have costed me dearly. I’m so angry, frustrated and just really ****ed off that this is the kind of **** we still deal with as customers in 2016,"are you F****N kidding me?"</p> <p>If my complaint can reach the ears of those people sitting in big offices and not paying attention to the little people in the ground, and if this will help slap some sense in their heads and open their eyes up to the real issues we are facing as customers, then that would be a small step in the many things they need to change in their business. </p> <p>I can go on and on as this is not the first time they've failed terribly not only as a service provider but as a brand, but again, how far does my voice go?</p> <p> </p>