Worst customer care

I have been a customer for years with 3 mobile contracts. Last year we upgraded one of the contracts in July and it was billed fine for a month. The last time I was billed for the said device was August 2024. I have been logging issues and begging Telkom to rectify for months on end and according to their CRM CEO Nomzikazi Komani it should have finally been fixed on the February invoice run. It's still a mess. I don't know how the billing system at Telkom works that something just gets removed and then you have a customer beg to bill them accordingly. By the time it's fixed I'll be a year behind on the device!