WORST CUSTOMER CARE ASSISTANCE

Hi, I needed assistance with my telkom line. I used telkom online chat and was put in contact with Sibonelo Ndimande. Sibonelo was completely and utter rude, unhelpful and had no idea what he/she was talking about. In fact he/she gave me the wrong email address (as the email bounced), told me the previous Telkom consultant had **** to me (even though they turned out to be right) and refused to put me in touch with his/her team leader when I requested their assistance. In fact when I insisted on speaking to the team leader a second time, he/she sent a message saying the chat will be disconnected due to no response and killed the chat. This is the worst customer care I have ever received from a support agent.