Worst customer care and service ever.

I can't express my disappointed in Telkom mobile in words. After I took out my contract about 18 months ago I was called by someone saying they were calling on behalf of Telkom and they want to offer me extra minutes on my contract. Everything seemed wonderful. Next a courier showed up at my gate with a parcel. Inside was a entry level phone ( with no use to me and 2 simcards. The contact number was from Cellphone Direct Marketing. When I phoned them they told me this was for the contrac I took out from them. I told them that I didn't want another contract and the must take it back as I didn't want it. The promised to pick up the device. For the past year I made hundreds of calls to Telkom. Every time the promise to sort this out but up until now nothing. They themselves seem clueless as I've been traveling up and down with the divice . Then I'm told to telephone it to telkom then they tell me to take it back with me. I had to changa banks because of the debit order that crept going throug and every time I have to cancel it. A couple of months ago I took out a new Laptop contract for my daughter. I specifically asked them to connect it to the same account number as my cellphone but the didn't and now it's connected to the device I don't want and since day one requested it to be canceled and taken back as I was led under false marketing. Now my daughter laptop contract is suspended and my other devices I am flagged and can't do upgrades ore anything. I am sick and tired of this. The help I'm getting from telkom is the worst I ever experienced. The sad thing is that my other contract has always bee up to date and I had a good relationship with telkom . This puts a bad tast in my mouth as I was always promoting telkom. HOW LONG BEFORE SOMEONE IS GOING TO HELP ME. THIS IS RIDICULOUS.