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Francois S

1 reviews | Active since May 2016

08 May 2016, 09:46

Worst continuous BAD service ever!!!

<p>In September 2015 Telkom added a service to my account without my consent. It took me from then to March 2016 to finally get it off of my account. It is now another two months that I am struggling to get them to credit me for the service they added for that period. Come on Telkom. Wake up. I am phonig weekly and the only reply that I get as that you are working on it. Seriously? 6 Months to get a service removed that was never supposed to be added? Is it now going to take 6 months to get the credit? And then another 6 months to get a credit for the interest you are charging because my account is in "arrears" because I refused to keep paying for that service?</p>

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Replies (5)
Telkom
Telkom's reply08 May 2016, 15:01
Official

Hello Frodo7011

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We have tasked our team to investigate and provide feedback as soon as possible. Contact will be made should we require any information.

Please contact us via email: *** for any further queries.

Your ref: SM231305.

Regards

Hazel

Telkom Social Media Team

Best regards,

FS
Francois S's update17 May 2016, 14:09
Reviewer Update
Good day. After you initial reply after my post here, it has now been more than a week without any feedback at all.
FS
Francois S's update20 May 2016, 17:05
Reviewer Update
Another 3 days have gone by and still no feedbac****!!
FS
Francois S's update28 Jun 2016, 12:16
Reviewer Update

more than a month. still nothing. awesome job telkom

FS
Francois S's update02 Oct 2016, 17:33
Reviewer Update

October already and still nothing. This despite you replying once or twice to emails? But after each reply the same pattern....silence. I have emailed you the invoices in question and even a breakdown of the amounts owed. What can possibly still take so long?