Hellopeter
Share Your Experience
CB
Clemens B

1 reviews | Active since Jul 2011

16 May 2016, 07:32

Worst Company in the world. Still dont have line sorted out

<p>Asked them to install a telkom line. Did a horrible job and still havent come out to fix it over a month ago. Also still havent been out to fix the line as its not even working properly if at all. Then charging me different amounts than what was discussed for line rental. R393 instead of R223 or whatever monthly line rental should be. Try to speak to someone but no one wants to sort anything out. Keep just getting bounced around the call center. How can a company like this not be fined for all its atrocious service. They obviously dont care about anything since they have the monopoly and clients dont have a choice but to use telkom. Disgusting company.</p>

0
Replies (7)
Telkom
Telkom's reply16 May 2016, 13:28
Official
Hi clembez Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible. Interaction *** Regards keagan Telkom Social Media Team
CB
Clemens B's update18 May 2016, 05:34
Reviewer Update
Good day. So its been more than a month that installation guy has to come out again and I havent had a working line for almost 2 weeks now. I Still have not received any feedback as what is happening. Below is all my reference numbers: New *** (For installation I believe) Faulty line: 34ARK270416 (also reported with afrihost) Old Reference for installation: ***A Land Line ***
CB
Clemens B's update24 May 2016, 10:08
Reviewer Update
Still no reply. Keep just getting transferred around the call center and dont have an hour to spend every day on the phone with Telkom. They also closed all the references as resolved when nothing was ever done after the initial installation. Also even after the reply above I havent ever received a call or update or anything. How can a company like this be allowed to exist and charge fee's!!!
Telkom
Telkom's reply29 May 2016, 17:11
Official

Hi clembez

Apologies for the delay and inconvenience caused. This matter will be expedited for urgency. Our consultants will follow up and advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team

CB
Clemens B's update13 Jun 2016, 06:08
Reviewer Update

So two months and still no proper installation. Each person that calls me (which they at least do now from time to time) seems to only be interested if the line is working or not. Once you reply with to that question they dont seem to care how the installation is done. Its the shoddiest work Ive come accross.

CB
Clemens B's update20 Jun 2016, 09:05
Reviewer Update

So over two months and still no proper installation done on my line. Does the consumer protection act not cover services and installations? How can a company charge and get away with this?

CB
Clemens B's update26 Jul 2016, 08:16
Reviewer Update

So almost 4 months now and still not installed properly! I will not pay installation fee until this line is installed correctly.