DD
Duncan D

1 reviews | Active since Apr 2009

30 Apr 2017, 13:43

Worst company in South Africa

<p>After having many complaints and even more promises to fix them, it has now just go worse. Telkom corrected the account in March 2017 but did not credit me my funds (R690 - which might be rectified?). Now I get a SMS for account ********** 80001 (which is not even mine - I have ********** 04016 (Fibre) & ********** 98 (Mobile LTE): Now you owe me R1,992 for 4 months) for an amount of R6,152! I truly hope that this is a matter of finger trouble and entered the incorrect mobile number or system error sending someone else's account to my cellphone - But I seriously doubt it.</p>

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Replies (1)
Telkom
Telkom's reply01 May 2017, 09:20
Official

Good day Duncan,

We sincerely apologize for the delay and inconvenience caused.

Please be assured that this matter has been escalated to our Retentions Team, feedback will be provided.

Your reference number is ***4.

Regards,

Busi

Telkom Social Media Team