Worst company I have ever had to deal with

So for 4 months I've been having nothing but issues with telkom and our line. We got to the point where we finally ordered the lte deal a few weeks ago and today was finally delivery day. Except when the courier gave us over the bag we had signed for, there was no router and no android media box which was part of the contract we signed up for. There was literally just a sim card in a large courierit bag. When we called them we were told it's the online department and they need to call us back. Can't tell me when. I know they won't call back caus they never do. So what must I do now? I can't operate my business because there is no Internet. I have specified this many times. You just don't seem to care. It's starting to become like a bad joke, all the terrible service we have actually received from you. I don't know now what I'm supposed to do without a router that we actually signed up for? I would have gladly gone to collect the whole thing in store had you given me the option, then we could have avoided this whole mess, but no, we were told we can't collect in store and it has to be delivered. Are you going to pay for all the data I have had to purchase on top of paying you for a service we are not receiving? I want that router by latest Wednesday afternoon.