Worst company ever established

Worst company ever!!!! I reported that my ADSL keeps switching off as we do not have fibre in our area. Reported the fault on the 18th, 3 technicians came out and could not solve my issue, what they did then was closed the ticket when they didn’t even fix my issue. I’ve been contacting the support team and they can’t do jack about anything, been told at least 12 times that the issue will be escalated, Escalation team does not get back to you at all despite all the emails being sent to them, on the other hand been requesting to speak to a manager and been told that managers do not speak to clients. I then asked if there is anyway I could get a number to the dispatch team as my ticket is in their queue, they also do nothing about the issue and they know there are people working from home, I was then told by one of the agents that according to a technician the Telkom exchange has been strike by lightning when it’s been hot this entire month, I then explained to the agent that it is only my line that is at fault as I’ve been asking around in my neighborhood if anyone else is having the same issue, I then asked the agent how come it is only my line that is affected by the lightning strike, all he told me was that is a very good question, thereafter he could not explain anything, up until today there has been no contact made to me and still awaiting a Telkom technician to have my issue sorted.