WORST COMPANY EVER!!!!

If I could give less than one star, I would. My parents have had a long and painful journey with Telkom. I won't go into detail about the past indiscretions but rather focus on the most recent one.

For 10 years, my parents had a month-to-month contract with Telkom WiFi. We had numerous issues where my parents wouldn't have internet for weeks but still had to pay. My mom got fed up with this and ended up canceling the contract over the phone with a Telkom representative, and she kept the call case number. My mom had to pay a specific amount to end the contract, which she did.

However, this representative never ended up canceling the contract and seemingly forgot about it. My mom then received a bill from lawyers stating she still owed money, which she paid just to end the process with Telkom. She once again explained that she had canceled the contract. After paying this amount, she got blacklisted by Telkom, which claimed she still owed money.

My mom is fed up. Where does this end? Now, despite doing everything by the book, my mom is blacklisted, and her reputation is tarnished because a disgruntled Telkom employee refused to take responsibility for their fault.