Worst company ever

I have requested a product in November 2017. Only recieved the parcel in December. Installation was part of the deal but never happened and I had to do the installation myself. I was never notified that the service is activated after numerous calls. I have then decided to cancel the deal and was requested to send documents to proceed with the cancellation. This all happened over 6 weeks. Calls was made that lasted anything from 40minutes to 2 hours with no satisfaction and no one can assist me. I have teied to follow up on the cancellation and the request to place the line in the holding pool as I have decided to use another service provider. Telkom so far has deliberately kept my line slow . I am supposed to have a 4 mbps line but haven’t achieved more than 1.5mbps and Telkom has deliberately refused to put my line in the holding pool so that I can take advantage of a beter service provider. This is so unacceptable, I have written previous reviews but still no feedback. It just shows how bad there service is. I have spoken to mulitiple operators, consultants and managers and have been promised everything and still I don’t have any joy. Very very slow to no internet from the day I started with this company.