Worst company and customer service in South Africa

since day one I’ve had issue with these people most recently I made the mistake of wanting to do an upgrade as my mobile contract was coming to end now silly me thinking I have not had problem recently I went ahead and did it. It’s already been 3 weeks and no agent at telkom can tell me where order is on top of that I cancelled and adsl line which they stopped debiting me for on that same day but continued sending invoices via email every month not realizing that they were still charging me they just cancelled the direct debit and once again they never take responsibility for this.