WORST 'COMMUNICATION' S****S

We have no option but to believe in miracles: the fact that Telkom is still in business despite their pathetic communication s****s bears testimony to this belief. I, like many of you, have used the services of Telkom throughout my life. With the strides in technological development, one would expect customer service to improve. Sadly, this is not the case with Telkom. Instead of improving customer service, Telkom has simply outsourced almost all its services. It is clear that nobody at Telkom is equipped with the means to offer any type of service aside from sales of their products. I am not exaggerating when I state that 'after sales services' is non-existent with Telkom. I have been waiting for my fixed line to be transferred since 18 September and despite numerous calls and visits to the Musgrave Centre branch, I am still waiting. I must admit, though, that the manager, Ivan Naidoo, has made numerous attempts to assist, but he is completely at the mercy of the various other 'departments' within Telkom. It is clear that there is a no cooperation and/or team work within this huge organisation.