Worst Client Service ever!!!!!!!!!!!!!

I am not happy with Telkom .... An agent called me and proposed a good package and so I took it , after 2 weeks I received the package and and it was only the two sim cards ( which was what they said they would send ...They did not give me a contract number or any of that. I have to Rica the sim crads at a telkom store and the nearest is 60km from home.. So I decided that I'm going to cancel and for two weeks now I could not get a hold of telkom all the numbers that is on google does not give you the option to speak to a consultant all they say is register at Telkom.co.za and log onto the self service Portal but I need an Account number to register and Telkom did not give me a contract number . I have left many messages on the website ( call me back option) and have hold for more than a hour on the website ( talk to a agent online option ) I have sended many Emails but no replies , This is the worst Client service ever .......