1 reviews | Active since Nov 2016

27 Nov 2016, 13:32

Worst client service ever

<p>O I really do not understand how Telkom is going on this business and how messed up. Lets start at the very beginning. I purposed a Telkom mobile labtop deal for R199 over 24 Months the Contract was sighed in March at the Telkom store in Bloemfontein. The Telkom mobile router number is ********** 703 I received my account and the amount did not go off. I Phoned and it was “corrected” next month same thing. Received the account and nothing went off. After sending and receiving phone calls it was found that TELKOM made a MISTAKE regarding the my bank details that is why the payment did not go off. The details was corrected and the amount owned was taken off from my Bank account it was all fine because it is money that I owned. This was about R700 –R900 will need to check the bank statement The gentlemen assisting me regarding this problem said that the problem is sorted and that it was a mistake from Telkom’s side. This was in June/July On the 2 Nov I received an sms that said that my account is overdue by R728.15 and R2803.22 ???? HOW IS THIS POSIBLE ref ********** 41 and ********** 32. I phoned Telkom on the 2 Nov and asking them what is going on? The said that they will contact me back in 7 days??? \Well today is the 21 November 2016. Still waiting. Apparently my account was closed and a new one reopened? I have not sighed any documentation How is it possible to make a big thing messed up from my account ??? I am Urgently waiting feed back This is the worst service I have ever received from any company.</p> <p> </p> <p>This above information was send to you via Facebook? After I have phoned and nobody can assist me no manager available.</p> <p> </p> <p>Today Telkom took R2700 from my account after I informed you that this is not correct</p> <p> </p> <p>Please tell me what to do because You don’t want to help me !!</p> <p> </p> <p>This is the worst service ever!!!</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply28 Nov 2016, 08:25
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,