Worst client service EVER!!!!!!!!!!!!!!!!111

<p>3 months ago downgraded my adsl line from a 10Mbps line to a 4Mbps line due to moving into a new premises. my adsl line was downgraded and for the last 3 - 4 months ive been struggling with telkom to get a better line speed than 1Mbps. some days drops down to 0.8Mbps. after speaking to the techs and they kept confirming that my line is sorted, multiple issues was logged and up to date still nothing was resolved. to make the problem even worse they downgraded my ADSL line but still bills me for both the ADSL packages 10Mbps and 4Mbps on my invoice yet I only have a 4Mbps line. ive requested multiple times to speak to managers and yet stil nothing resolved. Telkom is byfar the worst client service company that I have ever seen. and the technicians that contact me sounds like Grade Pupils to make the case worse I can get more response out of a Brick than the telkom techs. </p>