Worst client service

Utterly useless company. For a year now I've been sending emails and calling requesting my account statement and I have received absolutely nothing. FOR A YEAR. how the hell does a company expect me to pay a random amount every month, that is not how this works. I will not pay over 2k every month just because telkom says that's what my bill is. Last correspondence I had was someone in customer service telling me I'm not even a telkom client so what exactly is going on? Get your admin together. Pathetic.