Worst client experience ever!

<p> I sent a contract cancellation form and copy of my ID on the 29th of June 2016, by the 11th of July i had not received any feedback from Telkom , i followed up on this day via the cancellation email and still no response. I called the customer call centre for feedback on the 26th of July at 06h43 and i spoke to Zama who promised to escalate the matter. On this day i received a response to my cancellations mail, this was a poorly written mail that made no sense to me as a customer as it was not writtten in a way that provided clarity on where i stand as a consumer.</p> <p> </p> <p>"Good day Sir/Madam,</p> <p> </p> <p>Hope this mail finds you well.</p> <p> </p> <p>Please accept our sincere apologies on any inconvenience caused and the delayed response to your email.</p> <p>Also note that we acknowledged your request and that the number</p> <p>081******X</p> <p>has been post date ceased and will be effective number has been post date ceased till the last day of the month as there are active usages on the account and for further assistance</p> <p>you can call our Customer Care Line on 081180 to follow up anytime.</p> <p>Hope you find this in order and thanking you in advance…</p> <p> </p> <p>Regards</p> <p> </p> <p>Mobile_Cons_Retentions</p> <p>Tel:081 180"</p> <p> </p> <p>on this day (26th July 2016) i called the call centre again, trying to get clarity on when my contract will be cancelled since the email was nonsense really. I had the pleasure of speaking to Thobeka makhubela to whom i read this email to, she then confidently reassured me that on the 31st of July 2016 the contract will be cancelled.</p> <p> </p> <p>Today is the 01st of August 2016, Telkom has NOT cancelled my contract, they have reloaded my phone with data and talk time. i do not know where one is misunderstood if you send a request for cancellation form and the term of contract has expired.</p> <p> </p> <p>I cannot afford this service, and it surely isnt worth what i am paying on a monthly basis. we can not be running to the consumer ombudsman for petty issues like Telkom cannot take instructions from clients. Telkom STOP INDEBTING ME!!!! i want to cancel this contract, i do not want your Data bundles, i cannot afford to pay for them!</p> <p> </p> <p>Please allow us the freedom of choice, stop forcing your services on us. </p> <p> </p> <p>I called the call centre again today (01/08/2016) and i spoke to Zama, her advise was "dont use the data bundles, you will not get charged for them" </p> <p>like what is so confusing about cancelling a contract and not loading any bundles. i want to close my account! i'm sure that is way simple and hassle free than opening accounts!</p> <p> </p> <p> </p> <p> </p> <p> </p>