Worst client experience!

Telkom is the worst when it comes to client experience. Ive nede head any issues with the service - thank you for that. However!!!! My contract will be finishing 18 December with Telkom. I went in to inform them that I would not like to continue with the contract only to find out it ALSO takes 30 days. How??? If the contact end 18 December according to me this is when the contract stops, not with Telkom. Now I have to pay another 2 month December (which I understand) and for January. On another note - Andrew Kgoe, you sir should not be in client service. He kept telling me I dont understand, I should listen to him. Who does he thinks he is! Thank you to the lady, I didnt get her name, next to him who explaind without shouting at me nor making me feel *********** to understand! Telkom will never get any business out of me for the rest of my life. The way this guy treated me - no thank you! Thank goodness my contract with you is over even though I still need to pay you, which make absolutely no sense!