1 reviews | Active since Jul 2016

11 Jul 2016, 15:24

Worst Cancellation Service and Disgusting Assistance

<p>We went into the store (28/05/2016) and wanted to cancel the contract, after having it for 24 months and have not missed a payment, Filled in all relevant forms and had even given an additional contact number, just to be certain. it has been well over 20 business day and this has no tbeen cancalled and they are stil deducting from my account, we went into their branch again to find out what is happend and had no help, we called them and they did not assist. then we emailed them and still no joy. After a very long call and a struggle with Samantha Smith and Lesego Nxumalo who where no help whatso ever. even when asked to speak to a manager they was a so caleed issue with his phone and was unreachable. This is really disappointed and very unhappy with the way this has been dealt with.</p>

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Replies (1)
's update12 Jul 2016, 11:16
Reviewer Update

Hello Noleen,

I am still awaiting confirmation with regards to my cancellation, Andy did say that i would get a reply and that has not happened as yet, Please reply to my email ********** I am in the mean time cancelling my telkom accounts and my office accounts