worst cancellation process ever - if you can even call it that

Telkom has probably THE worst cancellation service.

3 months later, our company is still being debited. The required documents have been sent through countless times and the only 'feedback' one gets are automated mails that say nothing.

We've requested on multiple occasions that someone confirm or at least pick up a phone but nothing. Just the same nonsense automated emails asking for the same documents over and over again. And since they have neither a phone number or any other way than the one email address, there is not even a way to contact THEM.

We've now even put a stop on the debit order.

You're a telecommunications company. Learn how to communicate and stop holding customers hostage who want to leave. You add no value to this world. Absolute nonsense.