WORST CANCELLATION EXPERIENCE

My contract was set to come to an end in the middle of September 2025. I have called Telkom 4 times and spoken to their consultants from JULY 2025!!!! It is still not cancelled despite all consultants stating that it will be cancelled at the end of the term. I have also cancelled it online on their website 6 times. Waste of time. I will no longer be taking any contract with Telkom. I am sure no one will take responsibility for it either because they do not care. TELKOM IS ROBBING PEOPLE!!! Best part is this morning, when I called I spoke to a consultant who told me that the option for cancellation is not the cancellation department which no other consultant told me about - Everyone just stated yes, it will be cancelled. Who is lying, only Telkom consultants will know because they are literally *****ing from people indirectly and it becomes the consumers fault for 'not cancelling'.