1 reviews | Active since Feb 2015
Worst Call service
Been waiting on hold for the past 43 mins as I am writing this, what the actual hell, why must someone wait for almost an hour to get to a consultant who will then most likely send you back to being on hold for another 20 mins. <br> <br> I am just trying to phone in to complain that my current ADSL service has not been up to scratch in recent days, and ask for a Port Reset.<br> <br> For a company that basically runs the countries Telecommunications, one would expect fast service, but no, instead your manpower of consultants are all each trained to know only 1 small percentage of their job, whereas if I call someone from Afrihost, there one man will do the same job of 25 Telkom employees, and will do more in less time.<br> <br> I am seriously fed up with Telkoms service of late, and am considering canceling my contract and moving over to a more Competent and up to speed provider.<br> <br> Good day.
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Best regards,
Thank you for making contact with us and taking my call
This response serves as confirmation that your Hello Peter query has been addressed. Thank you for giving us time to resolve your query.
Should you require further assistance, you may contact us on any of our social media platforms included below
We value your insight on how we can improve service delivery to our valued customers on Hello Peter.
If you were happy with our service, then we encourage you to change your sad face to a smiley face on the Hello Peter website ?.
Included below is the link to your report.
Link: http://hellopeter.com/company-zone/update-response?report=***
***
Twitter: @Telkomza
Facebook: Telkomza
Email: ***
Have a fantastic day!
Regards
Keagan Moses
Telkom Social Media Team
Best regards,
