WORST CALL CENTRE STAFF IN THE WORLD

<p>I called in to Telkom on the 18/01 to place an order for line for my home. I phoned today to find out when they are sending a technician to install the line as I would need to ensure that someone is at home when they do come. The first time I phoned I held on for 13 minutes before eventually putting down the phone, not long after I phoned another number the guy advised me that I was through to the technical department and he would transfer me , I told him I do not want to be transfered because I can not hold on for so long to which he reassured me that if he transfers me they will help me immediately well guess what eventually after 19 minutes an *********** lady picks up the phone asks me a thousand of questiuons says there is a problem with my oreder but she can't say what the problem is. She then said that she needs to put me on hold for 2 minutes (I DONT KNOW WHY ) ... Telkom I eventually put the phone down after 35 minutes WITHOUT being helped. Shortly thereafter I received an sms stating when a Technician will come out, first of all the technicia is coming 16 working days after I first logged the call and not the promissed 7-14 working days. I also registered on the telkom website to track my order but when I go to orders it states that I have no curent orders placed with telkom even after providing my reference number.</p> <p> </p> <p> </p> <p>Telkom your website is useless, your call centre is useless and your staff take no pride in their work and they sound terrible over the phone.</p> <p> </p> <p>If I don't hear back from you by close of business on the 27/01/2017 I will be giving you a visit and cancel my "order" with you but gosh I am not actualy sure it exists.</p> <p> </p> <p>I am not holding my breath for your response.</p>