Worst Call Centre service ever
<p>Currently my Telkom to Telkom free calls expired, I called Telkom to activate friends and family 11/07/2017 @ 7H27 as suggested to take this option on my contract for R50-00 advised by the Operator, this been done 11/07/2017 @ 10h22 i phoned again to ask why my free minutes was used when I call family ? Operator indicated I must wait 24 hours for the activation, after 24 hours on 12/07/2017 @ 9h43 I phoned again because my free minutes are still being used for family calls the Operator said she can't help and put me through to a different devision after 4 devisions and being on line for 35min52sec the lady confirmed the complain is logged and she also requested the free minutes to be replaced that was used in total untill problem is solved, the REF# ********** 4 was given to me at 10h13 and I was told to give them 72hours to resolve the issue, time has however passed and yet no communication regarding the issue happened although I AM STILL USING FREE MINUTES TO CALL FAMILY so none has changed please can my issue be resolved ??????????????????</p>
Good Day
Accordingly this is even worst service to struggle to solve such a small issue since 12/07/2017 up to know, I suggest you sort it out fast or appoint more competant people to solve cases like this.
Regards
Good Day
Accordingly this is even worst service to struggle to solve such a small issue since 12/07/2017 up to know, I suggest you sort it out fast or appoint more competant people to solve cases like this.
Regards
Good Day
I was called on 21/07/2017 at 14h54 stating my friends and family issues have been resolved and I will receive a refund of 72 minutes on my account for minutes used to call friends and family, however the 72 minutes was never received as i received an sms on 26/07/2017 at 12h21 stating that my free minutes are used up, this means that friends and family are still deducted on my free minutes this is seriously S** service on behalf of Telkom Mobile this is realy starting to get rediculous. !!!!!!!!!!!!
Good Day
I was called on 21/07/2017 at 14h54 stating my friends and family issues have been resolved and I will receive a refund of 72 minutes on my account for minutes used to call friends and family, however the 72 minutes was never received as i received an sms on 26/07/2017 at 12h21 stating that my free minutes are used up, this means that friends and family are still deducted on my free minutes this is seriously S** service on behalf of Telkom Mobile this is realy starting to get rediculous. !!!!!!!!!!!!