Worst call centre ever

I app**** for the Uncapped Wireless Broadband for R599 on 16 Feb 2016 and my bid was successful. When I followed up with the ref.number given, they could not find my application.<br> On 25 Feb I spoke to Lungile and completed the application telephonically. I was told that I will get feedback in 48 hours.<br> Today is 3 March and still no feedback.<br> <br> I dialled 10213, selected option 3 and held for 22 minutes with no answer. I tried the online chat, and was told to dial 10213 select option 2. Spoke to Sumaya was told its the wrong department she'll transfer me. I was on hold for 16 minutes with no response.<br> <br> I'm starting to wonder if I actually want to deal with Telkom is this is the service you get.<br>