Mvdr
Michelle van der ross
1 reviews | Active since Jun 2014
28 May 2015, 15:44
worst call centre!!
i have been trying to contact the accounts department as they have suspended my line yet my payments are up to date. I cannot get through to them for 2 days!!!!! no other department can assist because they obviously havent been given the proper training. Telkom has the worst call centre i have ever had to deal with!! not to meantion all the error on my portfolio with you!
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Replies (1)
Telkom's replyOfficial
28 May 2015, 15:56Hello michellevdr12,
Thank you for bringing this matter to our attention.
We have escalated your issue to our Billing Team for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM114179.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
We have escalated your issue to our Billing Team for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM114179.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Best regards,
Telkom's reply28 May 2015, 15:56
Official
Hello michellevdr12,
Thank you for bringing this matter to our attention.
We have escalated your issue to our Billing Team for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM114179.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
We have escalated your issue to our Billing Team for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM114179.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Best regards,