Worst call center and services in the history of company

Telkom has the worst customer service and the worst system ever. For the past 2 months I have been trying to call them and even went to the Mall of Africa store no help at all. When you call you wait over 20mins to be told that the system is down and when its up no one can assist you. I was added on my contract bill R200.05 of my bill asking how it came about no one could explain as Telkom had already deducted the amount previous. Since raising the matter now they have blocked my router what the hell is this company made out of.

Always when I call I am told will be called back by the manager when I ask for it for 3 incidence I have never been called. I am billed incorrectly, never able to get my issue resolved calling each day and even going to store. Hello Peter please assist and ask the executive to call me please as when I am asked by the call center I am told that Telkom has procedures to who you speak to as a client making this matter so anti customer.