Worst business line service

<p>Telkom are by far the worst business line service provider in SA!</p> <p> </p> <p>We have been without a phone line for 4 weeks! </p> <p> </p> <p>When we first discovered our line wasn't working, we immediately phoned telkom to let them know our phone line wasn't working, they told us they would look into it - 2 days later, after having no response from them, we phoned again. The operator informed us there was a cable fault and it wasn't telkoms fault, so we would need to wait for someone to become available to sort this out. We asked if we could please have call forwarding put on our line to the business owners number while the line was getting sorted out, so they processed the request. A few hours later, we tried to line and no call forwarding was happening, so we phoned Telkom - AGAIN! After waiting for about 20 mins for our call to be answered (phoning from our cell phones), we get through to another operator who then informs us that the call forwarding apparently takes up to 3 days to be added to your line! So we ask if there is anything else that can be done as we need a phone line for the business as we are losing business and sales by the hour! So they tell us we can use an option called 'always on', which apparently similar to call forwarding and can be implemented immediately, so we ask them to please do this for us, but alas, they informs us they cannot do this as their systems are now down - what a waste of a phone call - ON A CELL PHONE! </p> <p> </p> <p>Our call forwarding was eventually installed on our line, and in the meantime have been phoning them every day to ask them how the line fault is going, but get no updates and are told its not their problem! We have now been sitting without a properly working phone line for a month and are expected to pay our full monthly debit this month on a line that isn't working properly! We have lost a lot of business as even with the call forwarding option, when you phone the telkom line, it has to ring for a while before it kicks over to forwarding your call. We have had many clients complaining via email to us!</p> <p> </p> <p>We have been in to the telkom office about 5 times in the last month and still nothing has been done!</p> <p> </p> <p>Telkom, do you think it is far that our business should suffer this way? and do you think it is far that we must pay for a full months service that we have not been given? We have spent hunderds of rands trying to get hold of you to sort our problem out, and instead of trying to help us, all you do is give us excusses and claim the problem is not with you and we must JUST be patient! </p> <p> </p> <p>We have recently phoned to cancel our line and were told we have to fill out cancellation forms, we have are yet to receive them and have phone telkom for over a week, everyday for this form and no one gets back to us or emails us! </p> <p> </p> <p>Telkom is honestly the worst service provider in SA! So if you are thinking of getting a telkom line - DONT! They do not care about service, just your monthly debit order!</p>