WORST BILLING SERVICE EVER!!!! AGENTS NOT KNOWLEDGEABLE

<p>in April i took out a contract at telkom but 2 days later(well withing my 7days according to my consumer rights) i decided otherwise and sent the device back (SEALED/UNUSED ) along with evrything back i recieved in the condition i recieved it to the store(Mall of Africa, assisted by Amelia). i app**** for an immidiate cancellation , come month end i got billed. i called the call center and was told a call would be logged with the "BACK OFFICE" everytime i call there is no update, no one has called me since , today i call again and the agent said she will log yet another case with this backoffice and there is no way i can communicate with them myself. on a separate call an agent gave me an email address to sent the proof of the charge only to be told today that that name is not on their system ..WOW</p> <p>each time i call and ask to speak to someone senior theya re NEVER available !! TELKOM IS TRULY THE WORST!!!!!!!!!</p> <p>I WANT MY MONEY BAC****!!</p>