Worst Billing dept. and Contact Centre support

<p>My wife's cellphone contract ended at the end of last year. Without any agreement, Telkom would still send her the promotional 5 gig's of data and once used, she would be billed for it. The latest bill came to just under R700. </p> <p>We made numerous calls to their billing dept. and a consultant even confirmed once that Telkom made an error with the account. We've incurred uneccessary bills and errors from time to time. At times the debit order would bounce because tere wasn't money in the account for the telkom bill. </p> <p>According to FNB, she now has a very bad credit score mainly because of telkom billing errors and failed debit orders.</p> <p>Telkom mobile has the worst support and the most *********** Contact Centre staff i've ever dealt with.</p> <p>I will pursue this matter further if Telkom does not respond. I partially know and understand the CPA and know that they are practicing negative option marketing in this case.</p> <p> </p>