Worst Billing

I have had the worst treatment from Telkom with regards to my billing. This all began July 2018 when i got two contracts under the existing contract. I regret the day i took up those contracts, in fact i regret the day i received the call from Telkom Sales for the offers. End of August my bill came through, for the two contracts and my existing contract. They combined my contracts all in one invoice, which i sure did not like as the other two contracts are not for me, i took one for my mother which is the R125.77 Samsung offer and the other one for my brother which is the Wifi router at the rate of 139.00/145.00 per month. My bill for the month of August 31st was R1206.24 which i paid, as i under under it was a Pro Rata bill for the new two contracts combined with my existing contract. Then end of September for the bill ending 01 October 2018 my bill came again, with all the contract under one invoice, even when i had called in Telkom to split the bills as i would like to show the people i took up the contracts for how much they are owing. Fine the bill September came the amount to be debited end of September was R861.85 which was the total for the one number was R493.23, the second number had money owed to us of R3.87 as they had overcharged on the previous bill, then my number which was the existing number bill was R372.49 which all amounted to R861.85 i.e 372.49 + 493.23 - R3.87 = R861.85. Okay fine i paid it ... Then the October 31st Bills came the bills had now fortunately been split, my bill which was the existing contract was R519.27 then the 2nd bill came the one that was billed R493.23 on the previous invoice and yes the balance brought forward was 0.00 however it stated i paid R125.77 and not R493.23. The total for the invoice then was R619.00 which is R493.23 + 125.77 = R619.00 therefore, they did not allocate the correct money R493.23 to the correct number. I then called several times the call center to sought out this issue, and the agents could see the problem, and i was given a case number which was ********** 5. My case never ever got sorted the account was then handed over to collections. Then the 01st of November invoice for October came for the number i have a billing problem with amount of R1059.70 part of the amount for this is the R493.23 which is floating somewhere in Telkom and was never allocated accordingly. Now i have a bill that is owing excuberantly, and line that is closed however i keep on making manual payment to telkom according to the monthly fee of the contract of R125.77 until Telkom sorts out. I later then called Telkom call center again on the 25th October which i spoke to a lovely lady by the name of Audrey who escalated the matter to her manager by the name of Paul who also could see where Telkom went wrong, he promised to call me back, and promised they will take off the debit order rejected of R202. Till today Paul has never called me back. Instead i received a very rude call from one of the collections agent by the name of Donald Motaung, who did not want to listen, he gave me an attitude and tried to prove the customer being me wrong. The call did not end well, i had to block his number as he was now harassing me. He then closed off my case as sorted. This is really a frustrating matter, the person who the phone belongs to who is my mom wants nothing to do with Telkom this issue has really left a bitter tasted in her mouth. i want this matter to be sorted, i know the amount i owe Telkom definitely for this number is R189.16 and i expect the bill for end of December to come out as that. This has really been a frustrating experience, i can't wait until my contract is over with Telkom as i will not take up an upgrade at all. However i want this matter to be sorted soon as this is really unfair