Worst and Most pathetic customer service ever: Case No.: ***9

<p>I signed up for a Data Contract with Telkom on the 2nd of May 2016 (advertised as a 10G Anytime Data + 5G Night Surfer). It took me a printout of the proof of purchase minutes later to realize that in fact it was not a 10G + 5, but a 5G Anytime + 5G Night Surfer. I then immediately (like within minutes) requested that they cancel with immediate effect. After a bit of struggle they agreed to do an immediate cancellation at the store. This was on 2 May 2016, and from that day I've been phoning Telkom's customer care service almost on a daily basis. Instead of resolving this matter they have started billing me for a service that I don't even have and never had. It is today the 20th of May 2016 and still at it with Telkom. </p> <p> </p> <p>Kindly assist me.</p>