worst agents ever

<p>i have a account with Telkom, that i have not been using, it got suspended, i then made a payment, the online Agents will give you incorrect info, will ignore you for almost a min, while you on the chat line with them, no empathy, rude, unprofessional. i paid the account via EFT, and made the payment instant, so that it can reflect and i can sort out my account. the response i get is that it will take 7 days and they can’t do anything to help me, i was given an email address to mail the POP ********** i sent the POP direct from the internet, then posted from my email. i got a response this morning from Vuyiswa who clearly did not read my mail, she asked me what can she assist me with, my email read, please see attached POP. i resend and re-attach the POP no response from her i get Tracey Mdebele, she too tells me no attachment, re-attach dololo response. i go online again, i get Nthabiseng Mill she gives me a number ***that is collections apparently. i call them its actually ADT security. Wow ok, again i go back online i get that same Vuyiswa Mbele who tell me that she can’t help me, i must wait for 7 days before i can do anything. no one from Telkom will help me. there is no collections department from Telkom. i must just seat there and wait for 7 working days. what is the point of me paying R35 for an instant money transfer from NEDBANK to ABSA? which i do when paying all my account. but not with Telkom. what a disgusting service i have received from Telkom and their online agents. i have had a pleasant service from Telkom all the time, there is a lady Michelle Adams who assisted me very well before. but I’m beyond disgusted by the type of service i have received from Telkom mobile and their online agents.</p>