Worst after sales service EVER!

I have been trying to get assistance with account since last week. Can't get through on the phone and no one calls me back.

I ordered a Vumatel uncapped line with Telkom for R807 per month for 12 months. The deal included connection, installation and the router. I was told there would be a pro rate fee for the amount I've used before as well as the first instalment taken at the end of the May which I understood.

But when I got the bill, I see that there is two payments for both April and May, as if I'm paying for two lines separately for both months as well that there is a once off fee for the router. According to the deal online, I would only pay for the router if I went on a month to month basis. That is not what I signed up for!

I want my invoice to be explained to me and I want to know why my bill is so high with the second fibre line being explained, cause I am not paying for two lines. I will not make the payment until this is sorted out. Now I get an sms saying I've exceeded the usage limit?? Its uncapped how is that possible? In that sms they gave me an email to contact, send them my query and the email address doesn’t even exist.

Been a Telkom customer for a month and I already want all ties to be cut with them!