Worst after sales customer service EVER!!!!!

<p>I signed up for a big deal, 15GB (5GB Nigh time) for R199 on 20 Ocotber 2016 at Telkom Mobile The Glen. In store they checked to see if I have Telkom coverage at home and confirmed that I did. I set up the router when I got home and there was no signal, the net day moved the router around the house but could not get signal. I then returned the router to the store on 24 October 2016 and requested that they cancel the contract. A case was opened and I was told to keep the router till a technician comes out to test the signal strength and he/she will then submit a report to the cancellations department who will process the cancellation. I was told that the technician will come out within 7 days but he only came out on 08 December 2016 following numerous calls to the customer care line. I have not heard from Telkom to date but they continue to debot my account every month. I made follow up calls in December 2016 and January 2017 and was told that the case was escalated and that it would get priority but nothing to date. </p> <p>I have never written a bad review before even after receiving terrible service but this is totally ridiculous. </p> <p> </p> <p> </p>