Worst ADSL service ever.

<p>My ADSL line has been erratic for about 3 months now, with connections lasting only about 10 - 15minutes on average, I logged a fault via one of the branches (Mall@Reds) which was closed as "resolved" however the problem not only persisted, but got exceedingly worse, my connection speed dropped from 4mbps to 1mbps, I proceeded to social media to try and get this resolved, facebook account TelkomZA logged another fault which was also closed as "resolved" yet, the problem got worse, my connection is now at 640kbps and I cannot even browse the internet via my ADSL. Another support ticket AND escalation has been logged, which I received a message, which was closed on Monday as "resolved". My line is still not working!!!!! Yet, I get billed the exact same amount every month, regardless of whether or not Telkom provides a service or not. How can one be expected to pay for a service you are not receiving, in addition, how are we supposed to trust a company that blatantly LIES about their service? Not only were NONE of my issues resolved, even checking their website for faults in my area results in a "no faults in your area" response... clearly they either do not know how their systems work, or they just refuse to admit their incompetence. If I was to deliver such low quality service to my clients I would be without a job, but that's the upside of having the monopoly on telecomunications in South Africa. Welcom to yet another reason we're a 3rd world country! </p>