1 reviews | Active since Mar 2017
Worst ADSL service ever!!!!!
<p>I've had my adsl 8mb line for a few months now for the first 2 months there were no problems suddenly my line keeps on dropping connection since november 2016. I have even gone to the trouble of getting another ISP MWEB yesterday to see if the problems go away. Still my line drops every 30min intervals. Telkom sent techs out to my premises (a lot of tmes) and they test the line from the exchange. I can't go on like this I just can't understand why no one can tell me what the problem is. Danie de Lange (HEAD OF TELKOM) in brits 0250 noth-west said they would look into it but just another useless attempt to get me of there backs. They must not tell me 8mb is to much for my area and I should downgrade it!!!! Because I've had about 2 months on 8mb without a problem. This all happend after a week(November 2016) without internet service and work on the exchange they've done according to them. I really don't know what to do anymore because I've just kept paying for a useless service with faith it will be resolved. I really feel Telkom owes me for services I payed for and was not delivered. Worst part of it all I recommended Telkom to two other people and they sorted them out eccept for me thank you for nothing. Telkom please don't send me a sms again asking if my problem was resolved when no one even visited my premises(The sms's said someone did visit me) it feels like the joke is on me!!</p>
Good day Hercules ,
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Hercules ,
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
So why then should I pay for the modem? Telkom just making more money out of me. I understand it is a solution for time being. I want to know how long this will take to fix it. Because since November I have been nagging telkom to help me. It won't be the first time someone was send out to assist me its been more than 5 times and no one will help me.... I even offered to help pay to change the cables and the response was "you don't need to pay for me just doing my job" Jacob in brits said. Technically I am paying for him to do his job because I have not missed any payment even if my line is not correct.
So why then should I pay for the modem? Telkom just making more money out of me. I understand it is a solution for time being. I want to know how long this will take to fix it. Because since November I have been nagging telkom to help me. It won't be the first time someone was send out to assist me its been more than 5 times and no one will help me.... I even offered to help pay to change the cables and the response was "you don't need to pay for me just doing my job" Jacob in brits said. Technically I am paying for him to do his job because I have not missed any payment even if my line is not correct.
I've never said to any technicians my line was working fine. My line is on and off the whole ****** time. Obviously you will see it is connected if only it would stay connected it would be great. I can't understand why a technician would say he visited my home when I'm not aware of any visit. I'm utterly disappointed in your service
I've never said to any technicians my line was working fine. My line is on and off the whole ****** time. Obviously you will see it is connected if only it would stay connected it would be great. I can't understand why a technician would say he visited my home when I'm not aware of any visit. I'm utterly disappointed in your service