Worst adsl provider

Have been having problems with our telephone line, bad line. Reported it, have a reference. Called telkom few days later to report another fault that our internet hasnt been working for a few days. They gave me an escalation no. and said that they marking it as urgent. Called them yet again two days later only to be told that nothing has been done. Called again later the same day to be told the exact same story. Telkom is the worst internet service provider. Telkom needs a huge competitor so that us as locals dont have to be dependent on their terrible service. It has been over a week now, no one has called back to find out if anything has been done, we are still without internet and a bad phone line. If there were negative rating thats what rating telkom would get.