Worsenon-existing customer service

Hi, <br> <br> I logged a complaint here on the 28 Jan'16 (SM193485) and again on the 3 Feb (SM196493) and all I get is their standard reponse:<br> <br> \Thank you for making contact with us. We apologise for the frustrations you have experienced.<br> <br> This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.<br> <br> Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to [Email Removed]<br> <br> I've emailed Telkom on that email address but even there I'm not getting any help, can someone assist me!?<br> "