Worsed customer service

I'm beyond frustrated and disappointed with Telkom service. How does it help to give them a date to debit for a contract you have with them, but they are unable to communicate with their customers when they encounter any problems with payments only to suspend their services towards you for their own mistakes. Not only that they even go into your account on dates that you never agreed on or they communicated to you. When you contact them they tell you is their collections department and they can go in anytime to debit on a customer's account.... How the he'll do they do that without communicating to the customer... You are told to pay an amount manually for your account to be reinstated only for the to debit 3tines the amount you they claim you owe them on their own dates even. Still no communication in this regard for a customer to be aware.

I really don't understand what kind of customer service this is. It's n uncalled for, not professionalism whatsoever all the consultanys say we understand only because they are reading a script but not helping at all...

Numerous calls have to be made by you as a customer, with your own airtime only to get more confused as there are no answers at all....

Terrible service.... I am so annoyed...