Worse worse terrible service

I can’t send or receive text messages, both SMS and iMessage. I have called Telkom countless times, yet no proper fix has been provided. Instead, I’ve been given incomplete troubleshooting steps that have not resolved the issue.

The worst part is that the agents have not been helpful at all. I’ve been placed on hold for more than 10 minutes, only to be disconnected without receiving any call back or proper follow-up. The level of service I have received is absolutely pathetic and appalling.

I am missing out on important things because I cannot even receive simple OTPs to verify my number when needed. This is affecting me on a daily basis and is extremely frustrating.

I am honestly so upset and disappointed with how this issue has been handled.

I need Telkom to stop giving me incomplete troubleshooting steps and actually investigate the problem properly.

WHAT ARE YOU DOING TO FIX THIS?