Worse to no service

My Huawei started acting up in the beginning of May 2017 after a software update, we took it to our closest Telkom (N1 City) to find out what the problem was. They told us they do not handle repairs and sent us to Huawei in Canal Walk. At Huawei they told us the update shut off the Bluetooth and WiFi and that we needed to book in the phone to be fixed. Since it was the only phone I had at that moment I couldn't just book it in and that they said they will order the parts so that the 3 hour fix can be done in one day and I wouldn't have to wait a month for my phone. After a month of not hearing anything I went back to Huawei and they said they can't help me because they where renovating and that the guy will call me when done and it won't be more than a month, unhappy I left. In August I went back and they said they can't help me because they don't have the parts to fix it and our best bet would be to give it in at Telkom. I went to Telkom Tygervalley on 22 August 2017 and booked in the phone with no troubles. They almost didn't believe me when I told them what the other branch said. They also told me that they have a "21 day return policy" that the phone will be back by then. After 21 days they said that it's "21 WORKday return policy" and that I read it wrong. I thought it was just a mistake and let it slide, in the same visit I asked where the phone was and they said at the technician and it shouldn't take long. I asked them to keep me updated but nothing. After the "21 WORKday return policy" I didn't get any feedback from them and I went back to Telkom Tygervalley to hear for myself where is my phone. They couldn't help me and said that it's a Hardware problem so the repair will take between 4-6 weeks. I found it unacceptable and asked for the manager who was on a call and will be busy for 2 ours. I had to get back to work. After 6 weeks I went back to them and they said it is at the technician and that they are going to try and speed up the process. The 7th week I got exactly the same answer and that they will email me when the phone is going to be ready. In the middle of the 7th week they sent me a email stating that the phone is at the technician and they will email me when ready. This is the first time I got any feedback and I still don't know when the phone will be finished. It has been 8 weeks and I still don't have a phone or a idea when the phone will be ready. UNACCEPTABLE service!