Worse than the worst service

I will NEVER again go to Telkom Bayside! TWO WEEKS waiting on an answer as to why money was not allocated to an early upgrade. I have visited the store 3 times to get a resolve as I will now be facing an additional R2300 on my bill in December, after I was advised the money was crrectly allocated last month and told, dont worry ma'am, its been done. LEKKER MAN! Candice Ruth Hem, the supposed investigations person has been ducking and diving for a week with empty promises, then comes, the store manager, Shamielah, that I have been waiting since Wednesday to contact me, again with, yes sorry ma'am she will call you now. We have NEVER had a seamless experience with this store, all and all if this was the only store in a 200km radius I'd rather drive 200km!