Worse than Sanral

Please tell me why it is one has to wait over an hour to get through then when I do they say its a fault with the line, and will be resolved in a 24hours....It's been a week!<br> <br> I am currently on hold now to find out what is happening and so far been on hold for 1Hour 23minutes, is this the service I pay almost a R1000 a month for? How about I deduct the amount for which my wifi been down and not been able to work from your statement? Or give my customer your details as to why I can't finish there work? I now believe you actually enjoy testing how poor you can become with regards to helping people that pay you, its a joke and beyond sick of this now. 164CRK290315 is the fault number now I am sure this wont make a difference to you as your service levels are on par with Sanral. Money hungry company that refuses to assist clients. <br> <br> Save the apology and copy and paste response and FIX my fault TODAY!!!