Worse than pathetic service - needs a -10 star rating

<p>Our telephone and internet service went down on the 15 June. Third time in a time period of a month. I wrote a previous review and got an answer from Telkom (Laura) advising that they will look into the matter and revert to me. Well its 6 days later and still no service and also no feedback. A small business such as mine just cannot survive this constant being without the service, and by service i mean 24/7 latency free and uninterrupted service!!!! Phoning the callcentre to report or enquire about the fault is the most frustrating process. Not only do they keep on telling you to hold on (never mind that it is costing you and arm and a leg to stay online with a cellphone to report a problem for the 100th time) they can do absolutely nothing to assist, have no clue what they are talking about most of time and sometimes are even arrogant in their replies!!. I wish there was a button on hellopeter that rate Telkom in the minus. Giving this company a one star is just not conveying the dissaproval about the pathetic service enough. I woud rate them -10 stars at this stage. Who is going to compensate me for the lost income due to Telkoms constant failure to provide service??</p>