Worse than pathetic service from Telkom

I app**** for ADSL line on 12/03/2019 (assisted by a consultant named Wiseman) who told me the application would take 7-14 days. 2 days after that I was informed to pay an amount of R700 as a deposit before they could come to my house and process and install the necessary, of which I paid (at Tygervalley branch) after that I haven't received any sort of communication from Telkom. On the 26/27th March I contacted the call centre to find out what the progress was only to be told that they do not have any idea what was happening to my application, after I called for a team leader he informed me the same and promised to find out and give me feedback within 24hrs. It's now been more than a week and no one has gotten back to me. I urgently need this as this is for work and Telkom is giving me the worst kind of service a customer could ever ask for. Their customer service is worse than pathetic at this moment because I now have to be the one running after them to have this sorted.