WORSE TELKOM SERVICE EVER!!!!

I have been waiting for my Telkom order from the 26 July 2018, Decided to wait as i was told it would take a few weeks for a technician to come through - I started getting billed pro rata for an order i do not have, finally started calling Telkom sales from the 12-08-2018 and had to go via theses people ( khetiwe,Xolani and Khetiwe in order to get a technician out and this is just from sales.

Finally a technician comes through on Saturday the 18-08-2018 and could not gain access to the DT box as it is behind a residents home which she did not want to let the technician in. As the resident wants the DT box removed from behind her home,The Technician left and i called Telkom only to hear i could not be assisted.

I then called Telkom on the 20-08-2018 and spoke to Berverly which advised me to call open serve, I did contact open serve and was told it is Telkoms responsibility to sort the issue raised. I called Telkom back and I spoke to Clinton who advised me to contact the telkom cable line and log a query. I did log a query but could not get any feedback.

Every time I called Telkom thereafter the system has been offline, the agents that I spoke to are rude and assume they are doing me a favour.

Finially I was asked to contact Telkom Community desk to log my complaint and I was assisted by Tshilidzi and advised that she has logged a query and will try to get the process done faster. Eventually I had to speak to a manager T Masina, Who was pretty helpful but did not solve my problem. I was told that I have to contact Telkom sales.

I did contact Telkom sales and spoke to Sphumelelo Mthethwa who advised she could not assist and now I need to go back and contact the Technicians dept, which i did at first and was told to contact sales.

After speaking to 16 People altogether phoning here and there - I had enough!!!

decided i want to cancel the order - I called Telkom back and I spoke to Sinethemba who says that I should call back in 3 hours time as the system is offline again.

By Far The worse service experience I ever had.