Worse, Shocking and terrible Service

<p>1. I sent my cancellation for a voice contract in August 2017 for my contract via an email address I was given by a consultant. On December 7th I went to the branch to find out and to find the matter was not dealt. Another request was loggged and when I went to the store again in January they converted my number to prepaid but I was being billed still. I had logged a query for my money to be returned and no one has called or emailed till to date.</p> <p>2. When I went to the branch in December I also cancelled my Data contract. Till to date my data contract is still active and Telkom continues to take money out of my account.</p> <p>3. I also bought a data contract (R99 special - 10 Gig) which i was told that I need to call the call centre to reduce the limit on my account. i called the call centre and requested that my limit be reduced and till to date this is not done. "I request a refund!"</p> <p>4. I have called the call centre so many times its exhausting and no cares to respond. I was promised to be called several time and no one calls. at some stage i was promised a Brenda ...would call me. Im still waiting for the call.</p> <p>5. I am exhausted from calling incompetant call centre agents and exhausting my work phone. I intend to close my account and seek new business elsewhere. Telkom staff dont care and dont put their clients first.</p>