WORSE SERVICES FROM TELKOM AND THEIR COURIER COMPANY (COURIER IT)

I placed an order online with Telkom and was told an agent will contact me within 48 hours. I waited for over a week for the phone call. I then requested a call back and still nothing. I decide to place the order again and eventually I got a call and was assisted. After a week I received an sms that says my parcel will be delivered within 1-2 days.

Today I decided to track my order and check why it has not arrived as yet. The status read as stop delivery. I then contacted Courier IT (Telkom's courier company) to find out what is happening with my parcel they told me to contact the sender. I then called Telkom and they told me they don't know why the order was stopped therefore I should contact the courier company. When I was told to contact the third party courier company I was so annoyed and disgusted. What makes it worse Telkom debited my account within 48 hours after confirming the order. Now days later I still have not received my product.

I'm not even a Telkom client as yet and I'm fighting for my product. It this the kind of customer service they providing??

I don't even know why I'm being told to call this and that one but not getting answers.Why must I be there one that is investigating my parcel when I only dealt with Telkom and not Courier IT. I don't understand why Telkom does not contact their courier company and find out what is happening.

I'm not sure what is happening with my order and no one is even trying to assist.